If your Mac is getting error 9937 when moving your iPhone photos to your Mac, don’t freak out. What is the Mac Error Image Capture: Error 9937? You can either find a different way to transfer your files or resolve this Mac error Image Capture: error 9937 using the steps below. The easiest way to import photos from your camera or your iPhone to your Mac is by using the Image Capture app. This built-in app on macOS allows you to import photos from other devices to your Mac. The app works smoothly most of the time, but there are times when it encounters an error and fails to import your photos due to Image Capture errors. About Outbyte, uninstall instructions, EULA, Privacy Policy. The Image Capture: error 9937 occurs due to the incompatible file format between the files that you are trying to import from your iPhone over to your Mac. IPhones usually use a file format for photos and videos that is not generally supported by all versions of macOS. So even if both your iPhone and your Mac come from the same manufacturer, you would still encounter this compatibility error.
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